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Lead Host/Hostess/Maitre’D/Host Manager

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Nantucket Prime, located at the well known historical Jared Coffin House in the heart of downtown Nantucket, is currently hiring hosts and a lead host/maitre’d to join our team immediately through the end of the season! Our large outdoor patio and bar serves lunch and dinner daily through Columbus Day.

We are seeking kind, dynamic, charismatic, professional, hard working, communicative LEAD HOST/MAITRE’D to come on board for the season!

~Duties & Responsibilities of the Maitre’D include, but are not limited to:

• Assist in handling reservations and floor charts
• Assist managers with pacing the flow of the guest experience from the initial greeting (host stand), to the bar/lounge and to the dining room
• Assist in any operational needs on the floor.
• Handle guests’ complaints and concerns in a professional manner.
• Assist with GM and Managers on style of service for second floor.
• Assist with service staff to fill in the gaps.
• Advising guests on menus & beverage choices.
• Checking and dealing with guests Special Occasion arrangements eg.Birthdays, Anniversaries, Honeymoons, Weddings
• Promote special In House events eg. Winemakers Dinners , Cocktails, Tasting sessions
• Oversea and pro-actively deal with guest queries and complaints.

Skills & Competencies include, but are not limited to:
• A genuine interest and understanding in food and drink – wine and cocktail knowledge is essential – must be comfortable discussing food, wine, cocktails, cordials and current events
• Exceptional communication and presentational skills.
• Must be professional and have a noticeable style/elegance.
• Good problem solving skills.
• Ability to think on your feet and under pressure while maintaining a positive outlook and attention to detail.
• Excellent Customer Service Skills and ability to understand and respond to individual guests’ needs and requirements.
• Able to organize time effectively, forward plan and prioritize tasks to ensure work load is balanced and urgent situations are dealt with immediately. Ability to multitask
• Ability to work as part of a small team and independently and use initiative
• Must have excellent communication skills and conflict resolution skills
• Must smile and be even keeled (calm under pressure).
• Must enjoy being around people

~Full time availability preferred
~Afternoons and Evenings required
~Salary dependent on experience
~Great position for someone looking to move from serving/bartending to Management

Please email RESUME directly to Kat Brown, General Manger at katherinedbrown@gmail.com


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